Monday, December 14, 2009

Are you serious?

When you work in a position where you must answer questions and help customers, you get some interesting queries. The following fall into the category of "are you kidding me?" These are real queries from real customers. Thought you might enjoy a few chuckles.

Today in the bookstore where I work:
Customer: I'm looking for a book. It came out about two years ago. It had horses running across the front of it. (The customer knew neither title or author - just the horses). Unfortunately, I was not able to help her.

At a car repair shop: A young woman who actually worked at the repair shop called in late one day because her car had a flat and she needed to wait for help. When she finally got to work, she brought the flat in. When told she would need a new tire, her comment was that it was only flat on the bottom.


At a toy store:
Clerk (very late, Christmas week): May I help you?
Customer: I'm looking for a toy.
Clerk: Can you tell me about it?
Customer: I saw it on TV. It takes batteries and does stuff.
I'm happy to say both clerk and customer survived the encounter.

At a University library:
Customer: I'm looking for a book.
Clerk: Can you give the title or author?
Customer: I don't know either of those, but I know it was green.
Clerk: sigh.

At another bookstore:
Customer: I'm looking for a book I saw in here a couple of weeks ago.
Clerk: Do you know the title or author? Or subject?
Customer: Not. but you had it on one of these tables here a few weeks ago.
Clerk (trying to be nice): Was it a hardback or paperback?
Customer: I don't know. I didn't pick it up.
Clerk (with smile pasted on face): Do you remember anything about it?
Customer: No. But I was in here looking at it, you saw me.
Clerk: I saw you?
Customer: Yes. You asked if you could help me and I said no. But now you can.
Believe it or not, but the clerk actually found the book - only because she figured out what books were on the sale table over the previous few weeks.

From a Computer Help Desk:
Caller: My computer's not working.
Help Desk: Is it plugged in?
Caller: Yes.
HD: Are there any lightls flashing?
Caller: I don't think so. It's kind of hard to see.
HD (getting a bad feeling): Why is it hard to see?
Caller: Because the power is out.
HD: Okay, tell you what. Wait for the power to come back on and see if it's working then. If not, then call me back, okay?
Caller: I have to wait until then?
HD (who's not above a little revenge): I'm afraid so. Once the power is on, we'll send a repair program over the lines that should fix everything for you.
Caller: Oh. You can do that? Thanks!

There are more, but I think I'll save them for another time. In the meantime, should you ever go into a bookstore or library looking for a specific book, please do the poor clerk a favor and at least have a title or author to go by! Thank you!



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